Return Policy

Ningbo Miaomiaogu Daily Products Co., Ltd., we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your item.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include all original accessories and materials

Certain items may not be eligible for return due to hygiene or safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items not caused by our error
  • Items without original packaging
  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return, please contact us at:

Email: miaomiaogu11@outlook.com
Phone: +86 13656671234

Please include your order number and reason for return. Our support team will provide you with return instructions.

Do not send your item back without contacting us first, as this may delay your refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will arrange a replacement or full refund at no additional cost to you.

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Processing times may vary depending on your financial institution

If you still have not received your refund, please contact us.

9. Contact Information

For any return or refund inquiries, please contact us:

Email: miaomiaogu11@outlook.com
Phone: +86 13656671234